The short version
Your dog’s care log lives on your phone. DigiPaw works without an account. If you turn on Family Hub, we store the minimum needed to show the same day on another adult’s phone. We never sell personal data, we show no ads, and photos you attach never leave the device that took them.
Who we are
DigiPaw Studios LLC (“DigiPaw,” “we,” “us”) publishes the DigiPaw: Dog Care Tracker app for iOS and Android and operates this website. We are the data controller for the personal data described in this policy. You can reach us at support@digipawstudios.com.
What we collect
Stored only on your phone
The following is saved in the app’s local database on your device and is not sent to us:
- Your dog’s profile: name, breed, birthday, coat choice and the companion you pick for Home.
- Care logs: meals, water, potty, walks, medication, vet visits, grooming, sleep and play, with their times and any notes.
- Photos you attach to a log, chosen from your photo library.
- Routines, reminder schedules and your settings.
- Nicknames you create for children or other people who use this phone.
- Play progress: streaks, Bond level, Pack XP and awards.
If you delete the app, this data is deleted with it, unless your phone’s operating system backs it up as part of your device backup.
Family Hub account (optional)
To share a log between phones you create a DigiPaw account. We then process:
- Sign-in details: your email address, or the identifier Apple or Google returns when you use Sign in with Apple or Google. We never see your password for those services.
- Household events: the care events you and your household log, such as the type of care (“Breakfast”), whether it was done or skipped, the time, and the display name of the person who logged it. Notes and photos are not synced.
- Household membership: which accounts belong to the same Family Hub and the invite code used to join.
- Push token: a device token so the other phone can be told a reminder was handled.
Purchases
DigiPaw Plus and treats are sold through Apple’s App Store and Google Play. Apple or Google handle payment and we never receive your card number. We receive a receipt that tells the app what you own so it can unlock the right features and restore purchases.
Analytics
To understand which features help and where people get stuck, DigiPaw sends anonymous usage events, for example “routine saved” or “reminder done.” These are tied to a random install ID, never to your account, email or name. Before an event leaves the phone, the app strips anything that could be free text: dog names, notes, emails, codes and photos have nowhere to go. Nothing is sent from a child’s session. Our analytics provider is PostHog; the Firebase SDK is also present for notifications and crash-free monitoring.
Website
digipawstudios.com is a static site. We do not use cookies, trackers or analytics on it. If you email us, we keep the conversation so we can help you.
Phone permissions
| Permission | Why DigiPaw asks |
|---|---|
| Notifications | Care reminders you schedule, and Family Hub updates from your household. |
| Exact alarms (Android) | So a reminder fires at the time you set, even in battery saver. |
| Photo library | Only when you choose to attach a photo to a log. We never scan your library. |
| Motion sensor | A subtle parallax on the Home stage. Sensor data never leaves the phone. |
DigiPaw does not use your location, contacts, camera roll in the background, or microphone.
How we use it
- To run the app and the Family Hub sync you asked for.
- To send the reminders and household notifications you set up.
- To unlock and restore the purchases you made.
- To fix bugs and improve features, using aggregated, pseudonymous analytics.
- To answer your support requests.
- To comply with the law and protect our rights and yours.
Where the GDPR or UK GDPR applies, our legal bases are performance of a contract (running the app and Family Hub), our legitimate interests (improving and securing the app), and your consent where we ask for it, such as notifications.
Who we share it with
We do not sell personal data and we do not share it with advertisers. We use a small number of service providers who process data on our behalf under contract:
| Provider | What they do for us |
|---|---|
| Supabase | Hosts Family Hub accounts and household events. |
| Google Firebase | Delivers push notifications between household phones. |
| PostHog | Pseudonymous product analytics. |
| Apple, Google | App distribution, sign-in, and in-app purchases. |
Members of your own Family Hub can see the household events you log, including your display name. We may also disclose data if required by law or to protect the safety of our users.
Children
DigiPaw is for adults who care for a dog. We do not knowingly collect personal information from children under 13 (or under 16 where that is the local age). Children in a household take part as nicknames on an adult’s phone. They have no account, no email is collected, and nothing from a child’s session is sent to analytics. If you believe a child has given us personal information, email support@digipawstudios.com and we will delete it.
Retention and deletion
Data on your phone stays until you delete it in the app or remove the app. Family Hub data is kept while your account is active. When you delete your account, we delete your sign-in details, household events you logged, and push tokens within 30 days, except where we must keep a record for legal or accounting reasons. Analytics events are kept in aggregate and cannot be traced back to you.
To delete your account and household data, email support@digipawstudios.com from the address you signed up with, or follow the steps on our Support page.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know and the right to delete; we do not sell or share personal information as those terms are defined there. To exercise any right, email support@digipawstudios.com. We will respond within 30 days. You can also complain to your local data protection authority.
Security
Family Hub data is sent over encrypted connections (TLS) and stored with row-level access rules so only members of your household can read it. Purchases are verified with Apple and Google receipts. No system is perfectly secure, so please keep your device passcode on and your account email protected.
Changes to this policy
If we change this policy in a meaningful way, we will update the date at the top and tell you in the app before the change takes effect.
Contact
DigiPaw Studios LLC
Email: support@digipawstudios.com
Web: digipawstudios.com